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South Carolina Inclusion / Exclusion Policy 2011

SC 2-1-1 provides a one-stop resource for finding assistance and/or volunteer opportunities in the community and assists in disaster recovery. SC 2-1-1 maintains a comprehensive database of health and human service providers. This policy was established in accordance with the Alliance of Information and Referral Systems (AIRS) Standards.

Health and human services are services that address human needs ranging from basic living needs (food, shelter, clothing) to life improvement or enhancemen services. Health services include both physical and mental health programs. The following guidelines will be used in determining whether an agency or organization is eligible to be listed in the SC 2-1-1 resource database.

General Terms of Inclusion:

Entities must meet the following two provisions to be eligible for inclusion:

Agencies/Programs Eligible for Inclusion:

Agencies/Programs Included at the Discretion of the SC 2-1-1:

Agencies/Programs NOT Eligible for Inclusion:

This policy does not prohibit the inclusion of any program that targets services based on age, gender, health, disability or other characteristics designed to meet the special needs of targeted populations. However, the program must be open to all people in those targeted populations.

SC 2-1-1 reserves the right to refuse to include organizations in the database that have had serious substainted complaints lodged against them with any regulatory body, with other health and human service organizations, or with 2-1-1 itself.

Guidelines for Review and/or Appeals:

Where special circumstances exist which are not effectively covered by the preceding guidelines, or where there is disagreement about inclusion or exclusion, the agency or organization in question may submit a written request for review or appeal to the Director of the 2-1-1 Program by whom their inclusion request was denied. The Director will present the appeal for review at the next state-wide 2-1-1 meeting. A consensus will be gathered and the Director will notify the agency appealing in writing within two weeks after a decision is made.


Eligibility for inclusion does not guarantee inclusion as local communities, usually through the local United Way, have strong input in recommending or discouraging the inclusion or exclusion of agencies or programs. SC 2-1-1 has the right to prioritize and limit entry. SC 2-1-1 reserves the right to edit information to meet format, guideline and space requirements. Inclusion does not imply endorsement and omission does not indicate disapproval.

Last updated on Friday, 24 January 2011.