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South Carolina Inclusion / Exclusion Policy 2017

SC 2-1-1 provides a one-stop resource for finding assistance and/or volunteer opportunities in the community and assists in disaster recovery. SC 2-1-1 maintains a comprehensive database of health and human service providers. This policy was established in accordance with the Alliance of Information and Referral Systems (AIRS) Standards.

General Terms of Inclusion:

Entities must meet the following two provisions to be eligible for inclusion:

Agencies/Programs Eligible for Inclusion:

Agencies/Programs Included at the Discretion of the SC 2-1-1:

Agencies/Programs NOT Eligible for Inclusion:

This policy does not prohibit the inclusion of any program that targets services based on age, gender, health, disability or other characteristics designed to meet the special needs of targeted populations. However, the program must be open to all people in those targeted populations.

SC 2-1-1 reserves the right to refuse to include organizations in the database that have had serious substantiated complaints lodged against them with any regulatory body, other health and human service organizations, or with 2-1-1 itself.

Guidelines for Review and/or Appeals:

After an agency has submitted an application, the database administrator(s) must verify the information does not already exist within the database. Following verification, the administrator(s) must review the agency/organization in terms of the inclusion and exclusion policy. In the event that the agency/organization does not follow the inclusion terms, you must notify the applicant via phone or email. Once the agency/organization is deemed fit for inclusion, the administrator(s) must call the agency and confirm the person who’s submitted the request is part of the organization. Following completion of all these steps, the administrator(s) must mark the submission as an official update and send an email to notify the agency/organization of approval, and go to that entry to ensure adherence to the style guide.

Where special circumstances exist, which are not effectively covered by the preceding guidelines, or where there is disagreement about inclusion or exclusion, the agency or organization in question may submit a written request for review or appeal to the Director of the 2-1-1 Program by whom their inclusion request was denied. The Director will present the appeal for review at the next statewide 2-1-1 meeting. A consensus will be gathered and the Director will notify the agency appealing, in writing, within two weeks after a decision is made.


Eligibility for inclusion does not guarantee inclusion as local communities – usually the local United Way – have strong input in recommending or discouraging the inclusion or exclusion of agencies or programs. SC 2-1-1 has the right to prioritize and limit entry. SC 2-1-1 reserves the right to edit information to meet format, guideline and space requirements. Inclusion does not imply endorsement and omission does not indicate disapproval.

Last updated on 04 October 2017.